Cups and pump system

Important explanation for customers about Cups and Pumps:
In the world of cupping therapy, there is often confusion about how cups and pumps work together. That is why, in this article, we clearly explain how this system works, so you can always make the right choice when purchasing and avoid problems during use.

How do Cups and Pumps work?
Cups and pumps form one complete system. The cups are placed on the skin, and with the help of a pump, a vacuum is created. This vacuum gently lifts the skin, stimulating blood circulation and enabling the therapeutic effect of cupping.

Although it may seem simple, this system is technically calibrated very precisely.

Cups and Pumps are NOT universal products.

An important point many customers do not know:
Cups and pumps are not universally interchangeable between different manufacturers.

Each factory develops its own:

• connection type
• air pressure mechanism
• material structure
• sealing system
• production tolerances
• quality control

As a result, a pump from factory A is not automatically compatible with cups from factory B.

Why doesn't a cup work?
Our cups and pumps are specifically designed and technically matched within our own product line.

This means:

• the connection is precisely matched
• the air pressure and vacuum build-up are tested as one system
• the materials and tolerances differ per manufacturer

When a pump from another manufacturer is used with our cups, this may lead to:

• poor or no vacuum
• air leakage
• reduced performance
• incorrect or unsafe application

Simple comparison & Explaining:
You can compare this to car parts:

You cannot simply use parts from a Toyota on a Mercedes and expect everything to work perfectly.

Each brand has its own technical system, design, and specifications.

The same applies to cupping systems: cups and pumps must come from the same manufacturer in order to function correctly.

Experiences and misunderstandings:
In the past, we have experienced situations where customers used other pumps with our cups and encountered problems. In some cases, it was assumed that the product was defective, while the actual cause was the use of pumps from other manufacturers.

Unfortunately, this has led to misunderstandings, dissatisfaction, and in some cases even loss of customer relationships. That is why we find it important to be fully transparent about this.

In practice, the cause is regularly unfairly attributed to the cups, while the problem often arises from the use of incompatible pumps.

Finally:
It is impossible, absolutely impossible, and 1000% impossible for Orsha Holland cups not to function as intended. The Orsha pump is specially designed for Orsha cups and for nothing else.

Orsha Warranty Conditions: 
We offer a lifetime warranty on our products. Our cups are designed for maximum reliability and durability. With proper use, they will always function as intended. The warranty becomes void when a pump from another manufacturer is used in combination with our cups.

Due to their unique design, the cups can essentially only become defective through physical damage or breakage. If a problem should nevertheless arise, we are ready to resolve it.